Most companies we work with have some combination of the following: a corporate website with one or more applications/databases, an intranet and/or extranet, a customer relationship management (CRM) system, a collaboration tool, a content management system (CMS), and any number of custom software applications that have been developed for a specific need. In nearly all cases, these tools are set up to be hosted and supported by an internal IT team or a 3rd party hosting provider. Although this setup typically covers the basics of keeping the infrastructure (servers, switches, internet bandwidth) that supports the applications running, these support programs often fall short of giving you what you need to monitor, support and enhance the applications in a way that keeps them current and relevant as your business changes.

Hatton Point provides the following services to monitor, support and enhance your web-based software applications:

• Development of strategies with a host provider to go beyond infrastructure support to monitor your software applications and position Hatton Point to be your “first line of defense” when alerted to any potential application challenges
• Management and maintenance of your software applications to ensure everything is operating based on your needs and specifications. This means going beyond the “well, it looks like your application is running okay” responses of the past to dig into the core issues causing pain and resolving those issues by repairing poor code, optimizing the database and/or simplifying the user interface
• Support for the teams that own the software applications by executing the change and enhancement requests submitted to complete resolution on your time table and not anyone else’s
• Customization of web-based software applications and databases to ensure you are getting the right data in the right format, even as your business and your clients needs change
• Integration with other, often disparate data sources throughout the organization
• Creation and execution of “wish lists” that develop and evolve as use of various software applications illuminates new ideas and ways in which these tools might be best leveraged for your team

Because we’ve learned about this pain from our clients over the years, we’ve developed programs that take this load off their backs and allow them to focus on their core business. Whether it’s monitoring, maintaining and supporting software applications, providing ongoing customization and configuration expertise, or always being there to make the changes needed on the fly, Hatton Point has proven to be an invaluable partner in managing these tools. If you’re looking for help with any of the following services, let us show you how a partnership with Hatton Point will impact your business:

• Website and web application monitoring, maintenance and support, including corporate sites, intranets and extranets
• Custom software application monitoring, maintenance and support
• Software as a Service (SaaS) monitoring, maintenance and support, including custom solutions as well as established market tools
• Database monitoring, maintenance and support
• Support and maintenance of 3rd party software applications, such as SharePoint for collaboration or Microsoft CRM

Our clients typically engage us in a retained fashion to be “on call” for their ongoing needs, as well as all of those special requests that come as a reality of utilizing technology to optimize and promote their business. Our process typically covers the following steps:

• Discovery – we gain an understanding of how the software applications to be supported are integrated into your business, team and processes
• Development of requirements to be addressed and prioritized
• Requirements are loaded into the HPI online tracking system
• Tasks and issues assigned to requirements are completed by the HPI team based on the agreed upon retained level-of-effort
• On a regular basis, this requirements list is updated and prioritized as the needs of your business and team evolve

Contact us and let’s explore the possibilities!